IDBI Bank customers left stranded for hours as ATM, UPI and net banking go down during scheduled maintenance

Several key digital and banking services at IDBI Bank went down from Sunday afternoon for scheduled maintenance, prompting the bank to apologise to customers.

Customers of IDBI Bank ran into serious trouble from Sunday afternoon after several essential banking services suddenly stopped working. As complaints piled up on social media, the bank sent out a message explaining that services had been paused temporarily for scheduled maintenance.

Which services were hit
According to the bank, the maintenance window knocked out a wide range of services at once, including ATMs, cash deposit machines, debit and prepaid cards, net banking, mobile banking and UPI. That meant customers could neither withdraw cash from ATMs, nor pay by card, nor carry out any online transactions during the window.

How long the outage was expected to last
The bank said all these services would remain down from 1:45 pm to 3:15 pm and would then resume. It further said normal service would be fully restored by around 4 pm, but at the time this report was filed, the services had still not come back online, leaving customers increasingly frustrated.

Bank apologises to customers
IDBI Bank apologised for the inconvenience caused and urged customers to plan their essential banking needs around this window. The bank has paused services for a few hours during similar scheduled maintenance in the past too, in order to update its systems.

What this means for you
If you hold an account with IDBI Bank, essential transactions can get stuck during a maintenance window like this one.

• ATMs and cash withdrawal: Withdrawing cash from ATMs can become difficult during the maintenance window. If you need cash, visit an ATM before or after the scheduled slot.
• UPI and mobile banking: UPI payments and the mobile banking app will not work during this period. Clear urgent payments beforehand so a transaction does not fail midway.
• Debit and prepaid cards: Card payments at shops or online may fail during the outage. Keep cash or a card from another bank as a backup.
• Large net banking transfers: Salary transfers, bill payments or fund transfers attempted during this window can fail. Complete such essential tasks before or after the maintenance slot.
• Possible delays: The bank had said services would be restored by around 4 pm, but they were not back on schedule. Customers should be prepared for some extra delay beyond what was announced.

Questions & Answers

1. Since when have IDBI Bank's services been down?
Several IDBI Bank services have been down since Sunday afternoon.

2. Which services were affected?
ATMs, cash deposit machines, debit and prepaid cards, net banking, mobile banking and UPI were affected.

3. How long will the services stay down?
The bank said services would remain down from 1:45 pm to 3:15 pm and be fully restored by around 4 pm.

4. Why did the services go down?
According to the bank, the disruption was due to a pre-scheduled maintenance window.

5. Were services restored by the time this was reported?
No, the services had still not been fully restored at the time this report was filed.

6. What has the bank asked customers to do?
The bank apologised and asked customers to plan their essential banking needs around this time window.

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