# Online Food Delivery Giant Zomato Increases Platform Fees and Cash on Delivery Charges

> Zomato's parent firm Eternal has increased its platform fee from ₹12.50 to ₹14.90 per order, while customers opting for cash on delivery must pay an extra ₹5 fee per order.

**Type:** article · **Category:** Business · **Published:** 2026-09-12 · **Source:** TrendKia
**Canonical:** https://trendkia.com/en/business/nalaina-phuda-dilivari-knpani-zomato-ne-barhai-pletaphorma-phisa-aura-kaisha-na-dilivari-charja-31510 · **Language:** English
**Tags:** Zomato, Eternal, Online Food Delivery, Platform Fee, Cash on Delivery, Swiggy

Ordering food online is set to become more expensive for consumers as food delivery platform Zomato, through its parent entity Eternal, has revised its fee structure. Following a six-month period without adjustments, the company raised its per-order platform fee from ₹12.50 to ₹14.90. In addition, customers selecting the cash on delivery (COD) payment option will now incur an extra fee of ₹5 per order.

## Extra ₹5 Fee for Cash on Delivery Orders
Under the revised rules, users who choose to pay with cash upon delivery rather than through online payment channels will pay an additional ₹5 for every order. The extra charge comes on top of existing delivery fees and platform charges, as the company seeks to manage processing costs associated with physical cash collection.

## 19.2 Percent Surge in Platform Charges
The platform fee hike represents an increase of ₹2.40 per order, translating to a 19.2 percent rise as charges move to ₹14.90. This adjustment marks the first revision to the platform fee in six months. Estimates indicate that this increase alone could generate approximately ₹48 lakh in additional revenue daily for the company.

## Impact on Tech Stocks and Markets
Following the announcement of increased operational fees, shares of parent firm Eternal as well as competitor Swiggy experienced upward momentum in stock market trading. Market analysts note that higher fee realization per order improves operating margins, driving positive sentiment across food delivery and technology stocks.

## What this means for you
Every online food order placed through Zomato will now cost more for consumers across India.

- **Per-Order Expenditure:** Customers must now pay a platform fee of ₹14.90 instead of ₹12.50. This adds a direct extra cost of ₹2.40 on every food order placed through the app.
- **Cash on Delivery Users:** Choosing to pay cash upon delivery adds an extra ₹5 charge per order. Switching to UPI or card payments allows users to avoid this specific fee.
- **Monthly Budget Effect:** Households ordering food online 10 to 15 times a month will see their monthly food delivery spend increase by ₹35 to ₹100.
- **Stock Investors:** Shareholders in Eternal and tech delivery firms may benefit from improved profit margins driven by higher daily fee collections.

## Why this happened
Zomato introduced these fee revisions to strengthen daily revenue collection and improve operating profitability. The adjustment comes after maintaining stable platform rates for six months.

- **Revenue Expansion:** Increasing the platform fee by ₹2.40 per order is expected to yield approximately ₹48 lakh in additional daily income for the company.
- **Cash Handling Overhead:** Cash on delivery orders involve higher operational and logistics overheads, which the new ₹5 charge seeks to offset.
- **Incentivizing Digital Payments:** Imposing a fee on cash payments encourages users to shift toward cashless transactions like UPI and online cards.

## Questions & Answers

### 1. What is the new platform fee on Zomato?
Zomato has increased its platform fee from ₹12.50 to ₹14.90 per order.

### 2. How much extra is charged for Cash on Delivery orders?
Customers choosing cash on delivery will need to pay an additional charge of ₹5 per order.

### 3. By how much did the platform fee increase in terms of value and percentage?
The platform fee increased by ₹2.40 per order, which represents a 19.2 percent hike.

### 4. How much additional daily revenue is Zomato expected to generate from this hike?
The platform fee revision is estimated to generate around ₹48 lakh in extra daily revenue.

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