How to Use Ayushman Sarathi on WhatsApp for PM-JAY Card: Application and eKYC Guide

The National Health Authority has launched the Ayushman Sarathi WhatsApp chatbot, allowing beneficiaries to apply for the Ayushman Bharat PM-JAY card and complete eKYC directly via smartphone.

Accessing healthcare benefits under the government-funded scheme has become significantly more convenient with the launch of the Ayushman Sarathi WhatsApp chatbot. Introduced by the National Health Authority, this official digital service allows eligible beneficiaries to manage their Ayushman Bharat Pradhan Mantri Jan Arogya Yojana card-related tasks, including application, eKYC, and downloading, directly from their mobile phones without needing to visit a government office or Common Service Centre.

Utilizing Ayushman Sarathi Services
The service operates as a 24x7 digital assistant designed to guide users through various procedures. To begin, beneficiaries must save the official WhatsApp number +91 72908 23838. Once saved, opening WhatsApp and sending 'Hi' or 'Hello' to this number activates the menu-driven support system.

Steps for Card Application and eKYC
To apply for a new card, users should follow these steps within the chat:

• Select the option for applying for an Ayushman Card or creating a new PM-JAY card from the provided menu.
• Input the necessary information, such as your registered mobile number and details linked to your Aadhaar.
• Perform identity verification using the OTP received on your mobile device.
• Follow the displayed instructions to complete the eKYC process if you meet the eligibility criteria under the scheme.
• Once verification is confirmed, the system will generate the Ayushman Card, which can be downloaded instantly through the chat.

Be aware that some applications might require additional verification stages before the card is issued. It is essential to ensure that all entered details match official records precisely to avoid potential processing delays.

Additional Digital Services Offered
Beyond generating new cards, the chatbot provides access to several other functions, including:

• Linking or updating Aadhaar information where applicable.
• Locking or unlocking card access services.
• Accessing specific services under the Ayushman Vaya Vandana Card for senior citizens aged 70 and older.

Security and Best Practices
Because the service handles sensitive personal identification data, users must remain vigilant. Always verify that you are communicating only with the official number +91 72908 23838. Never disclose your Aadhaar details, OTP, or other private information to unknown contacts claiming to offer these services. Furthermore, be cautious of individuals soliciting money for card creation unless it is part of a verified, official process.

Upon downloading your card, carefully verify that all personal details, including your name and age, are accurate. It is recommended to keep a digital copy on your phone and a printed version for hospital visits to ensure a smooth admission or claim process. Always confirm that the hospital you intend to visit is empanelled under the PM-JAY scheme and that your specific medical treatment is covered before proceeding.

What this means for you
Across India: This digital initiative enables beneficiaries nationwide to access Ayushman card services from home, reducing the need for physical visits to government offices.

Questions & Answers

1. What is the official WhatsApp number for Ayushman Sarathi?
The official WhatsApp number for Ayushman Sarathi is +91 72908 23838.

2. Can I complete my eKYC through WhatsApp?
Yes, through the Ayushman Sarathi chatbot, you can check your eligibility and also complete the eKYC process.

3. Which card is available for senior citizens aged 70 and above?
The chatbot provides access to services related to the Ayushman Vaya Vandana Card for senior citizens aged 70 years and above.

4. What precautions should I take after downloading the card?
After downloading the card, ensure that your name, age, and other personal details are correct.

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