{
  "type": "article",
  "title": "Eternal Closes Hyderabad Customer Support Office in Restructuring Push Impacting 240 Roles",
  "summary": "Zomato's parent firm Eternal has closed its Customer Delight team in Hyderabad, affecting nearly 240 workers as in-house customer support moves to Gurugram.",
  "content": "Eternal, the parent company overseeing food delivery aggregator Zomato, has shut down its dedicated Customer Delight operations based in Hyderabad as part of a strategic realignment. The operational closure directly impacts approximately 240 employees who managed user support and service assistance for the delivery platform.\n\nEmployees Notified Following Internal Restructuring\nPersonnel attached to the Hyderabad Customer Delight unit were officially informed regarding the discontinuation of operations on August 31. The specialized division comprised over 240 staff members dedicated to resolving user queries, tracking order issues, and handling routine customer service tasks for Zomato. With the complete shutdown of this regional unit, the workforce previously handling these daily support duties stands affected.\n\nConsolidation of Support Services at Gurugram Hub\nFollowing the decision to close the Hyderabad unit, Eternal is centralizing its remaining in-house customer support architecture. The parent company already operates a sizeable customer service setup in Gurugram. As part of the restructuring effort, all internal support functions are being consolidated into the Gurugram center, making it the primary hub for customer assistance operations moving forward.\n\nStrategic Realignment of Support Infrastructure\nThis operational shift underscores Eternal's broader objective to streamline service management and consolidate core support teams under unified regional oversight. By ending its dedicated in-house support setup in Hyderabad and combining resources at its established Gurugram facility, the company aims to restructure its service delivery framework.\n\nWhat this means for you\nThe shutdown of Eternal's Hyderabad support unit and consolidation to Gurugram creates direct employment shifts in the tech ecosystem while changing how customer queries are serviced.\n\n• For Affected Employees in Hyderabad: Nearly 240 customer support professionals face immediate job disruption following the August 31 announcement. Affected workers will need to look for new opportunities within the region's service and customer support sector.\n• For Zomato Customers Across India: Food delivery users may notice changes in service response handling as customer support operations transition fully to Gurugram. The centralized setup aims to maintain query resolution standards under unified management.\n• For Customer Support Professionals in Gurugram: The central facility in Gurugram will take over all remaining in-house support responsibilities for the platform. This consolidation could lead to expanded operational teams and restructured workflows at the Haryana headquarters.\n• For the Tech Industry in Hyderabad: The closure reflects broader corporate restructuring strategies among major digital platforms operating in southern tech hubs. Regional job seekers in customer delight roles may experience tighter market availability in the short term.\n\nQuestions & Answers\n\n1. Which division did Eternal shut down in Hyderabad?\nEternal closed its in-house Customer Delight operational unit located in Hyderabad.\n\n2. How many employees are affected by the closure?\nApproximately 240 employees attached to the Customer Delight division are affected by the shutdown.\n\n3. When were the employees informed about the decision?\nAffected workers in Hyderabad were formally notified about the restructuring decision on August 31.\n\n4. Where is Zomato consolidating its remaining customer support operations?\nEternal is consolidating its in-house customer support setup at its primary facility in Gurugram.",
  "url": "https://trendkia.com/en/money/eternal-ne-hyderabad-men-zomato-ka-kastamara-saporta-sentara-kiya-bnda-240-karmachariyon-para-para-asara-26010",
  "category": "Money",
  "publishedAt": "2026-09-01",
  "tags": [
    "Zomato",
    "Eternal",
    "Zomato Layoffs",
    "Hyderabad Jobs",
    "Gurugram Operations",
    "Customer Support Restructuring"
  ],
  "language": "en",
  "site": "TrendKia"
}