Over Half the Complaints on India's Bima Bharosa Insurance Portal Remain Pending, Shashi Tharoor Flags Issue Shashi Tharoor has raised questions about pending complaints on IRDAI's Bima Bharosa grievance portal, noting that more than half of them are linked to a common issue. Shashi Tharoor has raised concerns over delays in resolving insurance complaints, saying in a post on X that more than half of the complaints still pending on the Bima Bharosa portal turn out to be linked to each other. He said the finding came to light after he sought official information about how the portal is functioning, and he flagged it as worrying that so many grievances remain stuck for related reasons. The post has put fresh focus on how quickly India's insurance grievance system actually works. What Is the Bima Bharosa Portal Bima Bharosa is an online grievance redressal system set up by the Insurance Regulatory and Development Authority of India, or IRDAI. It is designed to give policyholders a single window to file complaints against their insurance companies and track the status of those complaints. If an insurer fails to resolve a complaint on its own, the policyholder can escalate the matter to the insurance ombudsman for resolution. What Tharoor Said Tharoor said his question was specifically aimed at getting information on how the Bima Bharosa portal is functioning. He wrote on X that it is concerning that more than half of the complaints still pending on the portal turned out to be linked to each other, calling it a sign of a deeper problem in how the system handles grievances. He also tagged IRDAI's official handle in the post. A Familiar Complaint About a Backlogged System The issue Tharoor raised is not new. According to news reports, gaps in the data reported on the Bima Bharosa portal, and the slow pace at which complaints get resolved, have surfaced before. The portal and the ombudsman mechanism were meant to give policyholders an effective way to get their grievances heard, but a large volume of pending, interlinked complaints raises questions about how well that system is actually working. Complaints over rejected health insurance claims are said to make up a significant share of the backlog, and policyholders often end up having to approach the ombudsman or a consumer court to get their claims settled. Public Reaction Reactions to Tharoor's post on social media were mixed. Several users welcomed him raising the issue, saying delays in resolving insurance complaints had needed attention for a long time. Others expressed frustration with IRDAI and insurance companies, calling for faster action and stricter oversight. Many also asked how ordinary policyholders are supposed to get timely justice, while some sought a direct response from the government and the regulator on the matter. What this means for you What this means for insurance policyholders: • Complaint delays: If you have a complaint pending on the Bima Bharosa portal, know that more than half of pending cases are linked to a common issue, meaning resolution could take time. • Health insurance claims: If your health insurance claim was rejected, it may help to pursue both the portal and the insurance ombudsman or a consumer court. • Possible scrutiny ahead: With the issue now raised publicly, there is a chance the regulator and government face more pressure to improve how complaints are tracked and resolved. Questions & Answers 1. What did Shashi Tharoor post? He wrote on X that his query found more than half the complaints pending on the Bima Bharosa portal are linked to each other. 2. What is the Bima Bharosa portal? It is an online grievance redressal system set up by IRDAI where policyholders can file complaints against their insurance companies. 3. What did Tharoor find about pending complaints? He said more than half of the complaints still pending on the portal turned out to be linked to each other, pointing to a deeper problem. 4. What can a policyholder do if a complaint is not resolved? They can approach the insurance ombudsman or a consumer court for resolution. 5. How did people react to Tharoor's post? Reactions were mixed, with some praising him for raising the issue and others venting frustration at IRDAI and insurers. 6. Who did Tharoor tag in his post? He tagged IRDAI's official handle in his post. Leader Profile: Shashi Tharoor • Role: Member of Parliament, Thiruvananthapuram • Born: 9 March 1956, London, UK • Party: Indian National Congress • Education: PhD, Fletcher School, Tufts University Congress MP from Thiruvananthapuram since 2009, a former UN Under-Secretary-General, and an award-winning author of over 25 books. Political Career & Achievements • UN Under-Secretary-General (2002–2007) • MP, Thiruvananthapuram (since 2009) • Minister of State for External Affairs (2009–2010) • Chair, Parliamentary Standing Committee on External Affairs • Author of 25+ books; Sahitya Akademi Award winner Quick Facts • Finished second in the 2006 race to become UN Secretary-General. • Earned his PhD at age 22 — the youngest in the Fletcher School’s history. https://trendkia.com/en/neta-ji/bima-bharosa-portala-ki-adhi-shikayaten-atakin-shashi-tharura-ne-uthaya-savala-15844 TrendKia — Har trend, sabse pehle.