WhatsApp Rolls Out In-App Bill Payments for Electricity, Gas, Water and FASTag Across India

WhatsApp has launched a Bill Payments feature in India that lets users pay electricity, water, gas, FASTag and insurance bills across 30 categories directly inside the app via the Bharat Connect network.

WhatsApp users in India can now check and pay everyday bills such as electricity, water, gas and FASTag without ever leaving the chat app. The feature, called Bill Payments, went live in India on September 2, 2026.

Built on the Bharat Connect network
The entire system runs on the Bharat Connect network, also known as BBPS. That gives users direct access to 22,722 billers spread across 30 different categories. People will be able to see both bills they have already paid and ones that are due, all inside the same screen. Anyone managing multiple electricity, water or gas connections at home, or handling bills for different family members, can keep everything in one place. Users get to choose whichever payment method suits them. The rollout is happening gradually across India, and the feature is expected to reach all Android and iOS users over the coming weeks.

Tapping the ₹ icon starts the process
Using Bill Payments has been kept fairly simple. The first step is tapping the ₹ icon that appears at the top of WhatsApp's home screen. From there, a user selects the bill category, say electricity or water, and then picks the specific biller. The next step is entering account details such as the account number. Once that information is in, WhatsApp automatically pulls up the bill amount and other relevant details, so there is no need to check a separate app or website first. Payment can then be completed using UPI, a debit card or a credit card, whichever the user prefers.

Previously paid billers now appear in Payments Home
Any biller a user has already paid through WhatsApp will show up automatically in the Payments Home section. That makes paying the same bill the next time noticeably quicker, since the account details do not need to be entered again. Bills for a home, an office or different family members can also be tracked and managed from one place, cutting down the need to jump between multiple apps or websites.

From electricity to loan repayments, what all is covered
The new feature covers services including electricity, gas, water, FASTag, insurance, credit cards and loan repayments. The categories used most often show up automatically on Payments Home so users do not have to search for them each time. The remaining categories are available under a "See All" option, which lists the complete set of 30 categories.

Recharges and metro tickets were already available
WhatsApp already offers several citizen services, including mobile recharges, metro ticket bookings and access to government chatbots. With Bill Payments now added, several everyday essential tasks can be handled from a single app. According to the company, the goal behind the feature is to make paying a bill as simple as sending a message on WhatsApp. The rollout is being carried out in phases across India, and the feature is likely to reach all Android and iOS users in the country soon.

What this means for you
The feature could genuinely simplify monthly bill payments for anyone who already uses WhatsApp, as long as their account is linked to an Indian number.

• Fewer separate apps needed: Electricity, water, gas and FASTag bills currently require opening different apps or websites. Now the same task can be done from inside WhatsApp by tapping the ₹ icon.
• Access to 22,722 billers: With billers spread across 30 categories, most users are likely to find their local electricity or water board listed as an option.
• Choice of payment method: Users can pick UPI, a debit card or a credit card, meaning credit card users can potentially still earn rewards or cashback on these payments.
• Not available to everyone yet: The rollout is happening in phases, so some users may have to wait a few more weeks before the ₹ icon shows up on their app.
• All family bills in one place: Bills for the home, office and different family members will be saved under Payments Home, lowering the chance of missing a due date.

Questions & Answers

1. When did WhatsApp's Bill Payments feature launch in India?
The feature was launched in India on September 2, 2026.

2. Which network does the feature run on?
It runs on the Bharat Connect network, also known as BBPS.

3. How many billers can users access through this feature?
Users get access to 22,722 billers across 30 categories.

4. How do you use the Bill Payments feature?
Tap the ₹ icon at the top of the WhatsApp home screen, choose the bill category and biller, then enter your account details.

5. What payment methods are supported?
Users can pay using UPI, a debit card or a credit card.

6. Is the feature available to all users right now?
No, it is being rolled out gradually and will reach all Android and iOS users over the coming weeks.

7. Which types of bills can be paid?
Bills such as electricity, gas, water, FASTag, insurance, credit cards and loan repayments can be paid.

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