Journalism gets things wrong. What matters is how quickly and how openly those errors are fixed. Our promise is simple: we admit errors, we fix them, and we tell you what changed. We do not quietly edit stories and pretend we were right all along.
How to report an error
If you spot a factual error in any story, tell us:
- Email: complaint@trendkia.com
- Contact form: our Contact page
- Post: 1 Viram Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
Please include as much as you can:
- The link or headline of the story
- What you believe is wrong
- What the correct information is
- Your source for it, if you have one
You do not have to identify yourself. An error is an error regardless of who reports it.
How quickly we respond
- Acknowledgement: within 2 working days
- Investigation and outcome: usually within 5 working days
- Serious or urgent errors: immediately on confirmation, without waiting
If an investigation takes longer, we will tell you why. Complaints made to our Grievance Officer are resolved within 15 days, as required under the Information Technology Rules, 2021.
What we correct
Correction — a fact was wrong: a name, a number, a date, a title, or a claim that turned out to be false.
Clarification — the facts were right, but the wording was misleading or important context was missing.
Update — the story was accurate, but new information has since emerged. This isn’t an error, but we still note what was added.
Retraction — the central premise of the story turned out to be wrong. In that case we do not delete it. We mark it clearly as retracted, explain why, and keep the page live with that note so the record remains.
What a correction looks like
When we correct a story:
- A clear note is placed at the top or bottom of the story — not hidden
- The note states what was wrong and what is correct
- The date and time of the correction are recorded
- The story’s “updated” timestamp changes
Correction, 16 July 2026, 2:30 pm: An earlier version of this story said the player was 38. He is 39. We regret the error.
For serious errors, the correction note appears directly beneath the headline.
What we don’t do
- No silent edits — we don’t change a fact without saying so
- No silent deletions — we don’t remove a story to avoid embarrassment
- No vague hedging — we don’t write “this story has been updated” without saying what was actually wrong
- No retractions under pressure — legal, political, or commercial pressure is not grounds for a correction; facts are
Fixing typos, spelling, and broken links does not require a note, as long as the meaning of the story is unchanged.
If you’re not satisfied with our response
If you believe your complaint was not properly handled:
- First level: write to our Grievance Officer — Ravikash Gupta, complaint@trendkia.com
- Second level: Ministry of Information and Broadcasting, Government of India
Contact
- Corrections / complaints: complaint@trendkia.com
- Grievance Officer: Ravikash Gupta — complaint@trendkia.com
See also: Editorial Policy.
