The electricity distribution network in Chhattisgarh is rolling out a mandatory e-KYC verification process for all power connections starting September 1. This comprehensive authentication drive covers a wide range of consumer categories, including domestic, non-domestic, agricultural, industrial, street lighting, and piped water supply connections. The core objective of this initiative is to accurately link every consumer identity with their respective power utility records through Aadhaar authentication, ensuring transparency and data integrity across the system.
Strict Name Matching Requirement
A crucial prerequisite for a successful e-KYC completion is the absolute hundred percent match between the name registered in the electricity connection records and the name printed on the Aadhaar card. If there is any discrepancy, spelling mismatch, or variation between the two documents, the authentication will fail. Consumers facing such name mismatches must first visit the local electricity company office to rectify and update their records. Only after the database reflects matching names can the e-KYC process be successfully finalized.
Complete Online via Mor Bijli App
To ensure maximum convenience and avoid overcrowding at utility offices, the power company has enabled a digital route for the verification. Consumers are not required to visit physical electricity offices to complete this requirement. Instead, they can comfortably carry out their Aadhaar authentication from home by utilizing the 'Mor Bijli' app. Users simply need to navigate through the designated e-KYC module within the application and follow the on-screen steps to finish the process remotely.
Assistance Through Distribution Centers and Meter Readers
For individuals who encounter technical hurdles or find it difficult to complete the digital procedure independently, alternative offline support mechanisms are in place. Such consumers can walk into their nearest distribution center or zonal office to get the e-KYC done in person. Staff members stationed at these offices will execute the verification using the 'Prakash App' e-KYC portal. Additionally, field meter readers have been officially instructed to reach out to consumers directly and assist them in successfully completing their verifications.
The Process is Completely Free of Cost
The electricity utility has explicitly clarified that no charges or fees whatsoever will be levied on consumers for undergoing the e-KYC process. Citizens do not need to pay any money to any employee, meter reader, or third party for this service. Consumers have been urged to exercise caution and remain vigilant against any potential fraudulent elements attempting to extort money under the guise of completing mandatory utility verifications.
