To prevent electricity failures during the festive rush of Diwali, the power distribution network across the Pink City has undergone an extensive technical upgrade. Anticipating severe power load spikes driven by decorative illuminations and household celebrations, discom authorities initiated an aggressive maintenance and reinforcement exercise over a span of two months. The initiative targeted vulnerable substations, overloaded transformers, and lengthy feeder circuits across every neighbourhood, aiming to guarantee that domestic homes and commercial markets remain brightly lit without unexpected power cuts.
Extensive Two-Month Maintenance Sweep Across Sub-Stations and Feeders
To avoid unexpected equipment breakdowns during heavy festive demand, maintenance crews conducted a comprehensive sixty-day technical sweep across both city circles. Engineers thoroughly inspected and repaired 153 substations operating at 33 kV, along with 238 feeders of 33 kV and 1,424 feeders carrying 11 kV loads. The preventive audit also examined 373 massive power transformers and 18,638 neighbourhood distribution transformers. Worn components and weakened conductor joints were replaced immediately on site, with distribution teams working in close synchronization with transmission corporations to balance high-voltage grid stability.
South Circle Expands Capacity by 31 MVA with High-Power Transformers
Substantial infrastructure additions were completed in the Jaipur City South Circle to manage high power draw during peak festive hours. Seven older power transformers previously rated at 5 MVA were upgraded to an enhanced capacity of 8 MVA each. In addition, field teams installed 24 new distribution transformers throughout local distribution points. Together, these modifications raised the circle's total electricity handling capacity by 31 MVA. To streamline distribution and curb persistent low-voltage fluctuations, the network integrated six new 11 kV feeders along with four new 33 kV feeders.
North Circle Adds 26 Feeders and Over 300 New Transformers
Peak consumption in the North Circle climbed to 863 megawatts during the previous year's Diwali celebrations, serving as a critical benchmark for this year's technical preparations. Upgrades in this zone covered 71 grid substations of 33 kV capacity, 127 corresponding feeders, 670 feeders of 11 kV, and 8,879 distribution transformers. Field workers renewed jumpers, gang-operated switches, ring main units, and protective fuses, replacing compromised low-tension pillar boxes wherever required. In addition to erecting a brand-new 33/11 kV substation, authorities energized four new 33 kV feeders, 22 new 11 kV feeders, and 306 new distribution transformers to reinforce network resilience.
Senior Engineers and Field Technicians Deployed for Six Festive Days
A specialized duty roster has been implemented from November 6 to November 11 to ensure rapid operational responsiveness during the festival peak. Manoj Gupta, Superintending Engineer for Jaipur City South, and DK Pundir, Superintending Engineer for North, outlined the command hierarchy overseeing festive operations. Executive and assistant engineers will directly supervise all major 220/132 kV grid substations around the clock. Junior engineers have been stationed at 33/11 kV facilities, while dedicated technicians will remain physically stationed near critical, heavily loaded transformers to intervene instantly if a fault emerges.
Division-Wise Executive Engineer Contacts for Direct Assistance
Dedicated emergency cells will function continuously across eight key divisions between November 6 and November 11. Consumers facing blackouts or voltage drops can directly contact their respective executive engineer via official mobile lines. The designated helpline for Division 1 is 9413390064, followed by Division 2 at 9413390065, Division 3 at 9413390066, and Division 4 at 9413390067. Residents in Division 5 can dial 9413390068, Division 6 can reach 9413390069, Division 7 can call 9413390070, and Division 8 is assigned 9413389742.
Omnichannel Complaint Avenues Spanning Phone, WhatsApp, and Web Portals
Beyond divisional phone lines, multiple digital and traditional channels remain active for instant grievance registration. Consumers can dial the round-the-clock toll-free number 18001806507, call landline 0141-2203000, or use the automated IVRS helpline 1912. Those who prefer messaging can text or WhatsApp details to 9414037085, ensuring they include their full address and the 12-digit K-number printed on their electricity bill. Complaints are also accepted through the Bijli Mitra smartphone app, the web portal at energy.rajasthan.gov.in/jvvn, email at [email protected], and the social media account @JVVNLCCare, where monitoring personnel will dispatch repair vans immediately upon receipt.
