Pensioners covered under the Employees' Pension Scheme, 1995 can now complete their annual Digital Life Certificate submission right from their residences without incurring any service charges, thanks to a collaborative arrangement between the Employees' Provident Fund Organisation and India Post Payments Bank. This initiative eliminates the need for elderly citizens to visit bank branches or offices, as the associated costs are fully borne by the organisation.
Agreement Timeline and Rollout
According to the Ministry of Labour and Employment, the formal Memorandum of Understanding between the Employees' Provident Fund Organisation and India Post Payments Bank was signed on November 3, 2025. The doorstep service officially commenced on December 1, 2025, and a comprehensive circular detailing the operational rollout was subsequently issued by the organisation on January 9, 2026.
Eligible pensioners can request a scheduled visit by postal personnel to complete the necessary biometric verification.
Step-by-Step Submission Process
The doorstep submission mechanism follows a structured protocol for eligible individuals
- Step One: Pensioners can dial the customer care number 033-22029000 to request a doorstep visit, or alternatively reach out to their local postman, Gramin Dak Sevak, or visit the nearest post office for assistance.
- Step Two: Individuals must keep their Aadhaar details and Pension Payment Order information ready for verification, allowing the postal worker to check due dates and relevant pension records.
- Step Three: The postal employee uses an authorized doorstep banking device to execute the Digital Life Certificate generation via Aadhaar-based face authentication or fingerprint biometric verification.
- Step Four: Following submission, the Employees' Provident Fund Organisation verifies the details against standard operating procedures to ensure compliance before final approval under the free arrangement.
- Step Five: Pensioners should retain the generated acknowledgement or reference details to confirm successful acceptance, noting that a physical visit or attempted submission alone does not guarantee automatic approval.
Required Documents and Details
Prior to the scheduled visit by postal staff, applicants should ensure they have their Aadhaar number, pension-disbursing agency details, and the mobile number linked to their pension records readily available.
