Transferring the name on an electricity connection is an essential administrative task for anyone purchasing a new residence, inheriting real estate, or relocating to rented housing in Bengaluru. In many properties, the electric meter remains registered under the builder's or previous owner's identity. Historically, getting this record corrected required personal visits to local Bescom subdivision offices, navigating bulky paperwork, and often paying extra fees to middlemen to process the files. Bescom now offers an online name-change mechanism for urban consumers, enabling property owners to submit applications, upload requisite certificates, and follow up on request progress remotely.
Two Authorized Digital Portals for Online Application
Urban consumers in Bengaluru have two distinct official digital channels to initiate an electricity bill name change. Applicants can choose either platform depending on their convenience.
- BESCOM Official Customer Portal: Users can create an account on the main Bescom website, log into their dashboard, and select the Name Change service category to start the application.
- Karnataka Seva Sindhu Portal: Applicants can access the Seva Sindhu service portal, navigate to the Departments and Services section, select Bescom, and pick the Name Change: Non RAPDRP option prior to logging in with user credentials.
Checklist of Required Documentation
To avoid portal timeout or processing delays, applicants should keep clear scanned copies of all required supporting documents prepared before starting the online form. The mandatory document list comprises
- Proof of Identity: Government-issued identity document of the applicant, such as an Aadhaar card, PAN card, or passport.
- Proof of Ownership: Registered sale deed copy or an official property Khata certificate.
- No Objection Certificate (NOC): Signed non-objection declaration issued by the previous consumer or former owner.
- Power Supply Agreement: Formal agreement executed on e-stamp paper, formatted specifically for Low Tension (LT) or High Tension (HT) connections.
- Indemnity Bond: Standard legal indemnity bond executed on e-stamp paper as prescribed by regulations.
- Latest Paid Electricity Bill: Copy of the most recent paid Bescom electricity bill along with payment confirmation.
Application Fees and Additional Notarisation Charges
The standard fee for submitting an online name-change application on the Bescom portal is approximately Rs 100. However, this online submission fee does not include the separate charges incurred for notarising the legal instruments. Both the Power Supply Agreement and the Indemnity Bond must be notarised on e-stamp paper. Applicants typically complete this notarisation process at specialized shops situated near local Bescom subdivision offices.
Premises Verification and Official Billing System Update Timeline
After online form submission and document uploading, the application undergoes a multi-stage administrative verification process before final approval.
- Physical Verification by Junior Engineer: Upon receiving the request, a designated Junior Engineer inspects the premises and electricity meter installation. This site verification step generally takes between 7 to 15 days.
- Billing System Updating: Following successful physical verification and officer clearance, the consumer name is updated in Bescom's central billing system. The revised name typically appears on the electricity bill within 15 to 30 days of the original application date.
Tracking Request Status and Helpline Assistance
Applicants can monitor the live progress of their transfer request across multiple digital platforms and phone support services.
- Sakala Portal: Applicants can track their application workflow using the Sakala portal by inputting their unique tracking number.
- BESCOM Online Dashboard: Users can view real-time application status directly within their Bescom customer portal account.
- BESCOM Customer Helpline: For direct queries or status updates, consumers can call the official Bescom helpline at 1912.
