In a significant push to resolve public grievances more efficiently, the West Bengal administration has rolled out a major administrative overhaul. The state aims to make governance far more accessible at the grass-roots level, ensuring that ordinary citizens can voice their concerns without facing bureaucratic hurdles. This builds upon the 'Apanar Sarkar Apanar Pashe' or your government at your doorstep initiative earlier introduced by Chief Minister Suvendu Adhikari, which featured direct personal interactions and an online grievance system.
Strict Directives Issued From Nabanna
The state administrative headquarters at Nabanna has intensified efforts to streamline this outreach program, issuing strict directives to field-level officials. Under the updated framework, designated officials across the state are now required to conduct public grievance sessions twice a week directly inside their respective offices. These dedicated meetings allow authorities to interact face-to-face with local residents, listen to their troubles firsthand, and work toward prompt resolutions.
Fixed Days And Timings For Public Darbar
According to the official guidelines released by the administration, these public darbars will take place every Tuesday and Thursday from 10:30 am to 1:00 pm. The concerned officials have been explicitly instructed to remain available at their offices during these specific hours. Furthermore, authorities have ordered that no official meetings or administrative programs are to be scheduled during this window so that officials can devote their undivided attention to listening to the public.
Key Officials Mandated To Attend
The expanded administrative setup encompasses a wide range of vital ground-level personnel. District magistrates, municipal commissioners, sub-divisional officers, block development officers, police officers, and other field administrators have all been directed to be present during these sessions. This move ensures that the machinery of governance reaches closer to the populace, eliminating the need for common people to run from pillar to post for basic redressal.
Transparency And Online Portal Integration
To ensure complete transparency and ease of access, specific details regarding the days, times, mobile numbers, and email addresses of the sitting officials will be clearly displayed outside government offices as well as on the official website. Once officials hear out the grievances, they are required to upload comprehensive reports of the actions taken onto the West Bengal 'Apanar Sarkar Apanar Pashe' portal. The entire workflow will be closely monitored by the Personnel and Administrative Reforms Department.
A Boon For Citizens Unfamiliar With Digital Apps
The administration believes this structured system will prove especially beneficial for individuals who are not comfortable navigating online platforms or digital applications. Such residents can now bypass technological barriers and visit government offices directly to present their issues in person. Operating on the core tenet of absolute administrative accountability, the initiative bridges the gap between the state's highest administrative offices and the common citizen to resolve long-pending matters.
