A buyer who invested several crores of rupees into an ultra-luxury flat at the high-profile Trump Towers in Sector 65, Gurugram, was forced to confront severe infrastructural neglect and maintenance apathy. Varun Suhag, a 42-year-old aviation entrepreneur, had booked an apartment in Tower C of the premium residential development back in 2018 for Rs 6.68 crore. Although he completed full payment for the property by mid-2025, moving into the home with his family in October 2026 exposed a harsh reality that starkly contradicted the luxury lifestyle promoted by builder M3M and its on-site estate administration.
Disabled Elevator Access And Daily Commute Hardships
Varun Suhag took formal possession of his 36th-floor residence on August 27, anticipating a premium and seamless living standard. Instead, the subsequent two months turned into an exhausting cycle of run-ins with the maintenance staff and project developers. He discovered that the lift call button on his entire floor had been purposefully deactivated. The tower housed two functional elevators, one of which was designated as a service lift, but both operated strictly at the discretion of deployed security guards. Residents on the floor could not independently summon a lift from their corridor.
Pushed to the brink by the ongoing restriction, he voiced his ordeal on the social media platform X, describing his situation as being placed under house arrest by the developer and its management. The public post garnered upwards of 1.9 million views, and the viral attention eventually pressured the building management into turning the lift buttons back on.
Handover Delays, Structural Incompletion And Moving Night Woes
The handover of the apartment was delayed by nearly 18 months, prompting Suhag to pursue legal recourse through a complaint filed with the Real Estate Regulatory Authority (RERA). Even after this prolonged wait, the flat delivered to the owner was far from move-in ready. Essential finishing work, including the false ceiling, was entirely absent from the unit. To make the apartment habitable, Suhag had to personally inject an additional Rs 10 lakh out of pocket.
When he confronted the developer regarding the missing infrastructure and unfulfilled commitments, he was met with an indifferent response suggesting he could either accept the property as it stood or walk away. Moving day proved equally distressing for the family. Estate security blocked the truck carrying their household furniture from entering the residential complex, forcing the family members to spend their first night in the multi-crore property sleeping directly on a sofa.
Major Privacy Violations Behind Uncovered Glass Walls
Among the most alarming issues raised was the total compromise of household privacy within the apartment. The architectural design of the unit features expansive full-height glass windows. Despite the transparent exterior facing neighboring structures, the estate management refused entry to technicians and laborers hired to install curtain rods and window dressings.
Suhag highlighted the embarrassing situation, stating that by barring the curtain installer, the management left his bedroom and bathroom completely exposed to outside view, allowing residents from the adjacent tower to see inside while he was bathing. He noted that this distress was not an isolated grievance, as his sister, who owns the apartment situated directly above his on the 37th floor, has been facing identical operational resistance and lack of essential services.
