A scene from Patna Junction has put the railways' passenger help system under the scanner. Outside the station's inquiry counter, a long line of travellers had formed, and one man kept calling out, sir, when is the Gaya train.. sir, sir... when is the Gaya train? But inside the counter, the employee was swaying on his chair, mouth open, snoring away. The queue kept growing, yet the official simply would not wake up. Someone present wasted no time and captured the entire episode on camera, and within moments the reel spread across social media like wildfire.
In the viral video, a railway employee in a white shirt can clearly be seen asleep, his head dropped, right in front of the microphone. As this plays out, a passenger keeps asking about the train to Gaya but gets no response. The person filming pans the camera to also show the row of passengers standing outside, waiting for information.
The post on X and the call for suspension
The video was shared on the social media platform X, where the user who posted it demanded that the railways suspend the employee. The post said that instead of helping passengers, the inquiry counter staffer at Patna Junction was sleeping comfortably while people were left without any information.
Keep sharing this video until @RailwaySeva suspends this employee. At the Patna Junction inquiry counter the clerk is slumped on his chair in a white shirt, the mic is right in front of him, passengers are standing, and he is calmly dozing off.
The post was shared by Kalpana Srivastava on June 22, 2026.
The railways respond
After the matter went viral, a response came from Railway Seva (RailwaySeva), which said the complaint had been forwarded to the concerned officials. The DRM office of the Danapur division also responded, stating that orders had been issued to investigate the matter.
Mixed reactions online
Reactions to the video were mixed. Many users questioned the work culture of railway employees. Some called it negligence towards passengers, while others joked that the employee was perhaps in deep "meditation." A few felt he might simply have been exhausted from continuous duty. For now, railway officials have not made it clear whether any disciplinary action will be taken against the employee. Even so, the pressure on the railway administration to act has clearly grown after the video went viral.
